Frequently Asked Questions
Everything you need to know about shopping with animate Online Shop.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $5.95 applies to orders below that threshold.
What is your return policy for fashion items?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How do I ensure I am ordering the right size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, or interest-free installment plans via Klarna.
Can I track my order once it has been placed?
Yes. Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are the colors of the clothes accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight color variations may occur.