Returns & Exchanges
At animate Online Shop, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your purchase isn't a perfect fit, we are here to help you find the right style or provide a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the garments in their original packaging, ensuring all designer tags and labels remain attached and intact.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing